About the Service Executive Industry Board

Service Executive Industry Board Created To Shape Evolution of the Service Industry

The SEIB is an independent industry board created to share best practices, address issues impacting the industry, and shape the future direction of customer value and maintenance health. The founding board members consist of 15 senior executives who manage and grow services revenue at leading technology-based hardware, software, and healthcare companies. Collectively, these members represent over $50B of service and maintenance revenue.

“Service businesses are an increasingly strategic and important driver of overall company performance - impacting customer satisfaction and overall company revenue and profit. Executives charged with driving enhanced value, managing and growing services revenue have lacked a cohesive forum to shape industry dialog, share best practices and advance the long-term strategy of the industry. Service revenue management as a discipline is rapidly evolving for technology-based companies and the formation of a participant-led industry board uniquely focused on the revenue side of the services business will bring service leaders together in a highly collaborative forum to address this dynamic industry.” 
--Mike Smerklo, CEO ServiceSource

With a shared vision and dedication to growing services businesses, the founding SEIB members will meet thrice yearly to establish industry standards and best practices for benchmarking and measuring the health of global maintenance and support service revenue and customer satisfaction. Additionally, the board will identify trends and opportunities that are impacting the industry and look to share key learnings and best practices.

“Now is the right time to create the SEIB. Service revenue as a percentage of overall technology revenue has been growing in magnitude and importance for several years. The support services market is key to building long term relationships with customers and enhancing overall corporate profitability. Companies who take a strategic approach to this market, looking for best practices, benchmarks, and innovative new approaches will be well positioned to ensure long term financial results and high levels of customer satisfaction and loyalty."
--Matt Healey, Vice President, Research Director, IDC

To view a list of founding SEIB members, click here.