The Board Members > Jay Ackerman
Chief Renewals Officer & EVP Customer Success
As Chief Renewals Officer & EVP of Customer Success, Jay is responsible for leading ServiceSource's global client lifecycle management approach and methodologies, ensuring that the voice of the customer is ever present and our offering is always relevant. He is also leading our recently launched Service Executive Industry Board. Prior to ServiceSource, Jay held senior positions with several successful high-growth outsourcing companies. He served as CEO and President of WNS North America. Under his leadership, North American revenue for WNS grew from $6 million to $55 million in just 24 months. In addition, Jay was a senior leader at Exult, the market innovator for HR-led business process outsourcing services an organization that grew to $500m in revenue in 5 years. Throughout his career, Jay has built a reputation for developing strong customer relationships and consistently delivering against challenging customer requirements. Jay is a CPA in the State of New York. He received an MBA in Finance from the Stern School of Business at New York University and received a BA degree in Economics from Connecticut College.